Flipkart Voice Process WFH Jobs

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Quick Information About Flipkart Voice Process WFH Jobs

Company Name: Flipkart Work From Home Job

Category of this Job: Private Job

Job Type : Permanent/ full time Jobs

Total Vacancies: 1000 to 2000 Vacancies

Location Of this Job : Work From Home

Qualifications For this Job 12th Pass Only

Name Of The Vacancy: Voice Process

Place Of Postings: All over India

Application on Starting Date: Already Started

Application on Ending Date : Not Announced

Apply Mode On: Only On Online Mode

Educational Qualification : Any Degree in ANY STREEM / UG/PG

Selection Process : Interview in Google Meet

Age Limit For this Job: Not Specifically Mentioned

Disclaimer:

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Latest Vacancy Details :

Name of the Posts and Number of the Vacancies :Voice Process

For More About the Latest Vacancy Details Briefly Please check the Latest Vacancy Given Below

Eligibility Criteria For Flipkart Tele Calling Recruitment

Education Qualification:12th Pass Only

Educational Qualification Flipkart Tele Calling Recruitment

10th or 12th Pass Only

Diploma in Any Streem

Any Graduation

Any Stream

All Candidates Need Any Degree.

Age Limit for this job:

For Detailed Age Limit Kindly Please Check the Notification Details Given Below

Businesses looking for home workers can post job openings, search for members to work from home, review members’ skills, level of experience, core services offered, and search for employees by name, skill required, or level of experience required.

About Job

Flipkart Voice Process Jobs

Job Role :English to Tamil Voice Process

JOB DESCRIPTION:

Selected candidates will be responsible for Customer Service.

You have to handle online product delivery service related enquires from the customer end

You have to Provide and share information with customer by leveraging available tools and information.

You need to take inbound calls from the clients ,answer them with the requirements

Customers will raise query about their issue ,you need to resolve within time line

You will have proper training before joining

You must have Laptop or Desktop for along very good Internet Connectivity

You have to Generate sales leads

You will Identify and assess customers needs to achieve satisfaction

You have to Build sustainable relationships and trust with customer accounts through open and interactive communication

You must Provide accurate, valid and complete information by using the right methods/tools

You are able to Meet personal/customer service team sales targets and call handling quotas

You are going to Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

You have to Keep records of customer interactions, process customer accounts and file documents

You have to Follow communication procedures, guidelines and policies

Take the extra mile to engage customers.

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About Teleperformance / How it Works :- Tele Performance is Multi countrywide set up.

Teleperformance India is a main company of Digital Integrated Business Services and

Transformation Solutions for customers from across the world, representing all enterprise types.

Selected candidates will be responsible for customer service.

You must process requests related to the online product delivery service for customers.

You must provide and share information with the customer using available tools and information. You must receive and answer incoming calls from customers. with the requirements, customers will ask questions about their problem, you need to solve it within the timeline

You will receive proper training prior to joining You must have a laptop or desktop computer with a very good internet connection

You must generate sales leads You will identify and assess customer needs to achieve satisfaction

You must build lasting relationships and trust with customer accounts by You are open and interactive communication

You must provide accurate, valid and complete information using the correct methods/tools.

You can meet personal/customer service team sales goals and call-handling quotas

You process customer complaints, offer suitable solutions and alternatives within deadlines;

Follow up to ensure resolution Must maintain records of customer interactions, process customer accounts, and submit documents

Must follow communications policies, policies, and procedures Go the extra mile to attract customers

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Roles and Responsibilities For this Job

Manage the customer via chat and resolve queries, register complaints.

Proactively keep new procedures up to date.

Complete understanding of platform and process.

including connecting with other team members for resolution and follow-up

(if applicable)Deliver specific results measured by customer satisfaction, effectiveness, efficiency and end-to-end process quality.

About the Company

Flipkart Teleperformance SE (TP) is a multi-channel company with headquarters in France.

The company provides customer acquisition management, customer service, technical support, debt collection, social media services, and others.

It operates in 88 countries and serves 170 markets.

It is one of the largest call center companies in the world and its customers include Apple Inc., Amazon.com and Uber.

There has been some debate about using video surveillance of its employees who are telecommuting.

Daniel Julien created Teleperformance in Paris in June 1978.

In 1986, Teleperformance established its first international subsidiaries in Belgium and Italy.

Two years later, Teleperformance established subsidiaries in other European markets: Spain, Germany, Sweden and the United Kingdom.

In 1989, Daniel Julien and Jacques Berrebi joined forces to head Rochefortaise Communication, the parent company of Teleperformance International listed on the Paris Stock Exchange.

Ten years later, Rochefortaise Communication and Teleperformance International merged to form SR. Transfer performance.

The company became Teleperformance in 2006.

In 1993, Teleperformance USA was founded, starting contact center operations in the United States. In 1996, the Asia-Pacific Contact Centers were expanded, with operations established in the Philippines and Singapore.

The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.

From 1998 through 2002, the Teleperformance network expanded throughout the Americas, into Argentina, Brazil and Mexico.

In 2003, Teleperformance became the world’s second largest contact center outsourcer in terms of revenue. In 2005,

Teleperformance’s revenues exceeded 1 billion EUR for the first time. In 2006, they acquired Teleperformance Russia.

In 2006 Teleperformance USA purchased AOL’s 400-employee call center in Ogden, Utah.

This purchase was the 23rd call center which the company purchased until this time.

In 2007, Teleperformance acquired 100% interest in Twenty4help, the European technical support leader; Alliance One, a leading US accounts receivable management company; and Hispanic Teleservices, a contact center service provider with operations based in Mexico.

In parallel, Teleperformance acquired the company TPH Services Telecoms, and several SFR sites.

In 2008, the group’s operations and strategy were centralized for management under the responsibility of Daniel Julien and Jacques Berrebi.

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Teleperformance acquired The Answer Group.

In 2010, Teleperformance acquired Scottish outsourcing call center ‘beCogent’ for £35 million. which ceased operations December 2021 mainly due to the impact of the Covid 19 virus and employees working from home.

In 2012, Teleperformance opened 5 multilingual, multi-cultural hubs to serve Europe and other markets.

By 2013 Teleperformance had six contact centers in Tunisia.

In 2013, Teleperformance acquired full control of TLS Contact.

In 2014, Teleperformance acquired Aegis USA Inc.,

A major outsourcing and technology company in the United States,

The Philippines and Costa Rica.

The transaction has been approved by the regulatory authorities.

Between 2014 and 2016, Teleperformance created and/or opened fifteen new centers around the world.

These centers include the United States, Canada, the United Kingdom, Indonesia, China, the Philippines, Guyana, Portugal, Colombia, Suriname, Dubai, Albania, Egypt, Australia and Lithuania.

In January 2019, Teleperformance announced a second location in Cairo.

In March 2015, the company announced the opening of a new overseas facility in Paramaribo, Suriname.

The multi-channel contact center provides support for Benelux customers in Dutch.

In May 2016, Teleperformance announced the opening of a contact center in Australia.

The center has 300 workstations and is located in Burwood, Victoria, about 10 miles from Melbourne.

In July 2016, the company announced plans to expand into Bristol, Tennessee, USA, creating 500 jobs over the next 5 years.

In August 2016, Teleperformance purchased California-based Language Line Solutions LLC for $1.52 billion from US-based private equity firm Abry Partners.

In June 2018, Teleperformance announced the acquisition of for $1 billion. The acquisition closed on October 5, 2018.

In October 2020, Teleperformance announced that it would acquire Health Advocate.

Important Dates:

Application on Starting Date opened: Already processed